Effective Date: June 1, 2023
In this Policy, we describe:
the information that we collect and process about you (that you provide directly to us or is provided to us by third parties such as our digital identity verification service);
the purposes for which we collect and process information about you; and
the basis on which we collect and process information about you, when you use our Services located at https://www.myLaminin.net (our “Website”) and the services available through this Website, provided to our users (collectively, our “Services”).
In this Policy, the term “personal data” or “personal information” means personal data or data that relates to an identified or identifiable person.
What We Collect and How
Data That We Collect
We collect Personal Information and Other Information about Users in connection with the Services. For the purposes of this Policy, “Personal Information” is any information provided to us or generated within our Services or Website that personally identifies or could be used to identify an individual, such as name or email address, gender, identification number or other information which could be reasonably linked to such identifying information.
“Other Information” is any information we collect that is not Personal Information.
We may combine Personal Information with Other Information; in which case we will treat the combined information as Personal Information. We also may combine information that we have about you with additional information that we, or other third parties, collect in other contexts—such as our communications with you via email or phone, your responses to research project definition questions, your customer service records, or any feedback provided by a User. In those circumstances, we will treat the combined information as Personal Information.
For greater clarity, we may collect the following Personal Information from you:
Name, email address, phone number, billing and mailing address, date of birth, research institution, IP address, National Identification numbers, and documents that may include your photograph (including government identification)
Bank and credit account, and details of any transactions carried out using our Services.
Information related to the research you are undertaking including, team members, external collaborators, research participants, and data captured and analyzed as part of your research activity which may include sensitive data of participants
Professional or Employment Information
Name and contact information, professional credentials and skills, educational and work history, interviews, certifications, and other information of the type included on a resume, curriculum vitae or cover letter.
Internet or Other Similar Network Activity
Other information collected through Cookies and other tracking technologies as listed and described below.
Any other information you choose to provide us (e.g., when you send us an email/otherwise contact us).
How Do We Collect Data?
We, and our third-party service providers, collect information automatically through our Services. This may include information such as your IP address and domain name, your Internet service provider, the date and time of your visit, your use of the Services during your current session and over time (including the pages you view and the files you download), the URLs from the websites you visit before and after navigating to the Services, your computer’s operating system and browser type, your software and hardware attributes (such as device IDs, device OS, and device type), search keyword and search engine, and your general geographic location (e.g., your city, state, province, or metropolitan region). Such information may be considered Personal Information under certain applicable law. We collect such information using the following technologies:
Server Logs. When you use the Services, we automatically receive and record certain information from your computer (or another device) and your browser. To obtain such information, we may use server logs or applications that recognize your computer and gather information about its online activity.
Collaboration with Third-Party Data Collectors. We may partner with certain third parties to collect, analyze, and use some of the information described above. For example, we may allow third parties to set cookies or use other tracking mechanisms (such as tags or scripts) on the Services or in email communications from us, or we may allow third parties to use an application software development kit (SDK) or a server-to-server connection to collect.
When We Collect Your Information and How We Use It
myLaminin collects your personal data whenever you do any of the following and uses it as described:
Creating an Account: To access certain features on the Website, you are required to create an account and provide your email address and password or sign in with Google. Your login information is used to create your account, and otherwise provide and administer the service you requested. If you are a researcher associated with an institutional account, your institution may provide us with your name, email, and other information such as your department.
Administer Services: Provide the Services to you, administer your account, and fulfill the terms of any agreement you have with us. Note that any information you submit may be used by us to provide the Services.
We use your data to interact with you, your research team members, external collaborators, research participants, research legal services administrators, research ethics board administrators, and research librarians. We also use your data to manage the agreements that must be in place with team members, external collaborators, and research participants prior to engagement and/or gaining access to your research data repositories.
Interacting with Live Chat and Online Support Services: We may provide online support services powered by third parties (e.g. chat bot providers) on our Website, including a live chat functionality. These support services enable us, and the service providers we work with, to communicate instantly with you and to provide additional information or answer any questions.
Your information may be collected with the aim of operating the online support services and analyzing the use of those services. It may include your first and last name, phone number, email address, IP address, and other data communicated while using the support services. In addition, the support services may collect browsing and usage data in the pages where they are installed, even if you do not actively use them. Live chat conversations may also be logged for quality assurance and training purposes.
By using the support services on our Website, you explicitly consent to the collection and use of your information. You are solely responsible for the information you choose to submit while using the support services.
Communicating with Us: When you contact us with a comment, question, or complaint, you may be asked for information that identifies you (such as your name, address, and phone number) along with additional information we need to help us promptly answer your question or respond to your comment or complaint. We may also retain this information to assist you in the future and to improve our customer service, products, service offerings, events, and promotions.
Providing Information to Third Parties With Whom We Work: We may obtain and/or provide your personal data from and/or to third parties with whom we use to facilitate the provision of our Services.
Payment Information: When required, we will collect your credit card or other payment information. We use third-party payment service providers to process payments on our behalf, and as a result, we do not store your credit card number or other payment information.
Signing Up for Marketing Email and Other Communications: We may offer you the ability to sign up to receive marketing and promotional communications through the Website, on third party websites (including through social media sites), or educational events and information sessions. In these circumstances, we collect certain personal data (such as first and last name, email address or mobile phone number) which we use to send you email and other communications containing updates, tips, and other content that may be of interest to you. You can opt out of receiving promotional email from us by following the “opt-out” or “unsubscribe” instructions provided in your email or text message, or by contacting us as set out below. Please note that you may continue to receive messages from us regarding your research project, related agreements, or other transactional and account-related electronic messages from us.
When Do We Share Your Information
We share your personal data with third parties, including service providers, regulated institutions (e.g., financial institutions), affiliated entities, and business partners as set out below.
In the section below, we also list the reasons why we share information.
How and Why, We Share Your Information
Third-party service providers. We use third-party service providers to help us provide, manage, and improve the Services. These service providers may collect and/or use your information to assist us in achieving the purposes discussed in this Policy. We do not exercise control over any other sites that may be linked to or accessed through the Platform or our website. We have no responsibility for the privacy practices of third parties, including any technology or software providers, which are used within the Services. You should review the policies of any third-party sites before providing personal information to these sites.
Affiliates. We may share information with our corporate affiliates for the purposes described in this Policy.
Analytics. We may use your data internally for research and development to improve our existing products and services and/or create new features to serve you better and expand our user base. We may also use non-personal data (“Metadata”) for this same purpose. We may share your personal data with third parties involved in research and development to improve our existing products and services and/or create new features to serve you better.
Financing, business transfers, and similar transactions. As we develop our business, we might sell or buy businesses or assets. In the event of a sale, merger, reorganization, dissolution, or similar event relating to all or a portion of our business or assets, your information may be part of the transferred assets. In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of myLaminin’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by myLaminin about our customers and users is among the assets transferred.
De-identified or aggregated information. We may also share de-identified and aggregated information about Services Users, such as by publishing a report on trends in the usage of the Services or sharing aggregated information about historical survey matching results.
If you have signed up for marketing emails or communications, and do not want us to use your personal data for us to market to you, and/or to pass on to third parties for marketing purposes, please contact us through the various communication channels available, as listed under the Section titled “Contact Us, Questions, Updating Your Info, Opting Out” below. You will also be able to unsubscribe from any marketing emails sent to you by myLaminin using a link provided in such emails. We do not sell your personal data.
Where We Store Your Data
All information you provide to us is stored in the servers of our cloud service providers. We take reasonable steps to ensure our service providers adhere to the security standards we apply to your information. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Our service providers’ servers are predominantly located in the USA and Canada. Many of our service providers are also located outside of Canada. The location of your research data may be stored on these servers or in some cases where institutional contracts dictate, they are located on the premises of these institutions. While we use appropriate safeguards to keep your information secure, the laws in other places may differ from those in Canada and authorities in those jurisdictions may access your information in accordance with their local laws.
myLaminin takes the safeguarding of your information very seriously. We have implemented commercially reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal data in our custody and control.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Services; and thus, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
You have certain rights relating to your personal data, subject to local data protection laws. Depending on the applicable laws, these rights may include the right to:
Access your personal data
Correct or rectify inaccuracies
Erase your personal data (‘be forgotten’)
Restrict our processing of your personal data
Obtain and reuse your personal data
Object to the processing of your personal data
Not to be subject to a decision based solely on automated processing, including profiling
Withdraw your consent
Right to report or complain
You may access, update, delete, and/or correct inaccuracies in your personal data in our custody or control at any time, subject to limited exceptions prescribed by law. Simply log into your account, go to your account profile, and make the necessary changes.
You can also request access, corrections, updates, or deletion of your personal data in our records by contacting us as set out below. We may request certain personal data for the purposes of verifying the identity of the individual seeking access to their personal data records.
Should you wish to lodge a concern or complaint to myLaminin, please contact us as set out below. We will respond to your concerns in a reasonable time, typically within 10 business days.
We are not responsible for the privacy practices of our third-party service providers and recommend that you review their privacy policies carefully. We may communicate with our third-party service providers, to the extent permitted by law, when you make a request based on your personal data rights that involve the data collected by our third-party service providers. We will keep you informed on the status of your request in such cases.
Third-Party Links, Websites, Apps, and Communication Technologies
We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins, and applications. When you engage with our content on or through third-party social networking websites, plug-ins, and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture) to deliver the content or as part of the operation of the website, plug-in, or application. When you provide information from your social media account, we may use this information to personalize your experience on the Website and on the third-party social networking websites, plug-ins, and applications, and to provide you with other products or services you may request.
You can also obtain additional information on Google Analytics’ collection and processing of data and data privacy and security at the following links: https://policies.google.com/technologies/partner-sites and https://support.google.com/analytics/topic/2919631.
Third-Party Ad Networks
myLaminin will only retain your personal data while it is needed to fulfill the intended purpose for which it was collected or as otherwise permitted or required by law or contract (which may extend beyond the termination of our relationship with you).
Typically, personal data is maintained during the time you are engaged in the institutional program you applied to, or for up to a year following our last contact with you. We may retain certain data as necessary for:
legitimate business purposes, such as auditing, account recovery.
if required by applicable federal, state, provincial or other laws.
to prevent fraud or future abuse, or
by contract with a partner and/or institution.
All retained personal data is treated in accordance with this Policy.
If you request that your personal data be removed from our databases and/or systems, it may not be possible to completely delete all your personal data due to technological and legal constraints. However, we will take such steps as are reasonable to securely destroy the information or to ensure that the information is de‑identified and/or anonymized as necessary.
We do not knowingly collect information from children under the age of 16 and do not target our Services to children under 16. If you are under 16, please do not use the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this prohibition. If you have reason to believe that a child under the age of 16 has provided information to us, please contact us, and we will endeavor to delete that information from our databases.
We have taken commercially reasonable steps to ensure your data is protected in accordance with the Personal Information and Electronic Documents Act (“PIPEDA”), including leveraging the cyber security services, firewalls, as well as other security measures embedded within our third-party service providers. From time to time, your Personal Information may be accessed by myLaminin-authorized services or staff in another country where myLaminin or authorized third parties operate. We implement measures to protect your information and to ensure compliance with applicable laws.
To inquire about or exercise your rights in accordance with applicable law, please contact us at operations@myLaminin.net.
This Policy may change from time to time. Any changes in the future will be posted on our Website and, where appropriate, we will notify you by email.
We strongly encourage you to check back frequently to see any updates or changes to our Policy. We will not materially reduce your rights under this Policy without taking steps to bring such changes to your attention.
Contact Us, Questions, Updating Your Info, Opting Out
If you use our Services and would like to update your personal data, please log into your account on our Website in order to update certain information on your profile screen or contact us through the contact information below. From time to time, we may email you or send you with special offers; you may opt-out of those offers by using a link provided in the email, or by contacting us as noted below.
Please contact us if:
You have any questions or comments about this Policy
You wish to access, update, and/or correct inaccuracies in your personal data and are unable to do it yourself, or
You otherwise have a question or complaint about the manner in which we or our service providers treat your personal data.
You may contact us by email at operations@myLaminin.net.